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Cases

Seven decisions, each named by its result.

Client side, agency, platform — from 2009 to 2026. Filter by what the work actually was.

102 service centers

Nationwide partner platform for HP® and HPE®.

A request could arrive for any vendor, any region, any service level, and it had to reach a center that could actually take it. I designed for routing first and catalogue second: intake and routing were the product, the directory was a by-product. The result was one system for 102 service centers in 55 cities and 11 time zones — own centers in seven cities plus a network of regional service partners.

Product & designMethod & team
2013–2018
Read the full case
How it looked
Role
  • Designed the training framework from scratch
  • Structured the end-to-end strategy development process
  • Prepared presentation and learning materials
  • Delivered the workshop with a colleague
  • Introduced practical tasks and real-case discussions
What I did
  • Structured strategy development into stages: brief, market and audience analysis, competitor analysis, offer, storytelling
  • Showed how to turn vague client requests into actionable business goals
  • Introduced an analytical toolkit: market and seasonality analysis, audience insights, competitor benchmarking, campaign performance audit
  • Linked data to insights, media plan, budget and execution
  • Taught how to structure a narrative, present insights clearly and defend strategy in client meetings
Results
  • Established a unified framework for strategy development across the team
  • Reduced the number of weak or unstructured strategies
  • Improved the quality of client presentations
  • Drove growth in launched budgets and campaign volume (figures under NDA)
  • Increased conversion from strategy to actual campaign launches
Insights
  • The main issue is not tools, but problem definition
  • Strong strategy = business goals + data + a clear execution plan
  • Even solid analytics fails without proper storytelling
  • Practice-based learning delivers faster team improvement

Cases without a write-up of their own unfold right here: what was done, what came of it and how it looked.